: Non Comprehensive Annual Maintenance Services |
| |
 |
Post escalating of the call to field support, respective engineer will visit the site. |
| |
|
In Case of any Failure of equipment, the same shall be replaced at extra cost. In case of replacement the faulty spares shall be the property of Adino. |
| |
|
The company assures uptime of greater than 98.5%, provided customer ensures stocking of company suggested spare parts. |
| |
|
In case of any lifting /shifting / de-installation, the same shall be done at an extra cost. |
| |
|
| Response Time : |
0 – 50km |
– 4 hours |
| |
50 – 200km |
– 12 hours |
| |
>200km |
– 24 – 72 hours |
| The above response time is with respect to the ADINO support center. |
|
| |
|
Resolution Time : The resolution time is consider as a repair time & it will be 6 hours after reaching site. |
| |
|
The response time shall be calculated with respect to working hours/days. The Weekly holiday & Public holiday will not be calculated under the response time. |
| |
|
The Complain to be logged between 9am to 4pm. The Complain logged after 4pm will be considered as next day’ call. |
| |
|
The complaint should be logged in writing by E-mail (service@adinotelecom.com) / FAX / Letter. |
| |
 |
| |
>
Services >
Service Module >
ADINO Silver
